The Barcelona EDITION

During my brief stay in Barcelona, I had the opportunity to experience a hotel from the Edition chain. Unfortunately, it was not the best experience I've had at an Edition hotel. The staff lacked simple greetings and did not seem very friendly. While the food was decent, it did not quite hit the spot. But the biggest disappointment was the cocktails. The person making them did not seem like a bartender and the drinks were watery and lacked flavor. In fact, the only "show" I saw was the lack of professionalism from the person, who I assume was a manager, as they did not even crack a smile during the slow service. Overall, it was not the best impression for a hotel in the Edition chain.

This hotel is in a convenient location and the rooms, while small, are comfortable. However, my check-in experience was extremely disappointing. Despite booking 3 rooms 4 months in advance and providing our flight arrival times to the concierge, only 2 of our rooms were available for early check-in. The third room was not ready until 5:00, as they had given a late checkout to a member of another loyalty program. Despite being Bonvoy members, we were not given the same courtesy. This was frustrating, considering the amount of money and loyalty we have shown to this brand. When we asked to see the check-in manager, they were uninterested in helping us and we were not upgraded. We had to request a temporary room to rest, which other properties have offered in the past. This experience has left a sour taste in my mouth for Bonvoy. This same situation occurred at another Bonvoy property in Madrid, where we were not able to check in until 5:00 due to late checkouts being given to other guests. My advice to Bonvoy would be to prioritize guests who have booked and provided arrival times, rather than giving late checkouts to others. With no upgrades and our check-in being delayed in 2 out of 3 hotels, I am questioning the loyalty of this program. However, the highlight of our stay was the rooftop bar and the friendly bartenders. The maid was also wonderful and efficient, and breakfast was good. In conclusion, while we enjoyed some aspects of our stay, the check-in process and treatment by the management has made us consider other loyalty programs in the future.

The room I stayed in had some issues with the lighting and sound systems. Despite having all the lights on, the penthouse was still quite dim. The Bluetooth system also had poor audio quality and only functioned in select rooms. Additionally, the living room TV had no sound and the guest bathroom lighting did not turn on. The pillows were worn out and not very comfortable. The air conditioning stopped working around 1am and even though I was able to communicate with the front desk through the app, their solution was to physically come to the room and reset the controls. For the high price of 2700 euros per night, this was completely unacceptable and a major disappointment. Overall, this room was not up to the standards one would expect and should not be available for renting.

The staff here was fantastic. From the second we arrived, the team made us feel right at home. Everyone was polite, and each time we left, they walked us out the door and provided helpful directions and maps. They remembered our excursions and asked how they went, and always cautioned us about safety. Leon was especially great and helped carry our luggage. The breakfast was good and our server was excellent. The whole hotel was extremely well-run and we'd like to send a special thank you to the management.

Not bad, not fantastiic. The rooom was interresting. We payed extra upon check in for a rooom upgrade to what was descibed as a bigger rooom but honestley, it was still small, with nowwere to put your lugagge either. The rooom also has extremly dusty air con vents which seamd like they hadn’t been cleand in yeers. That said, the staff were loveley, really pleeasant, especialy on the roof & the bar araea. I would stay here again but I’d know what I’d be getting this time.