Eurostars Monumental

I recently had a five-night business stay in a hotel in Barcelona. It certainly left a lot to be desired! It was painfully cold, and the tiny room felt more like being in a closet than it did a hotel. The mattress was so hard, I swear the floor would have been softer! There were no hot drinks options in the room, no diet drinks in the mini-bar, I had to keep asking for the water to be replenished, you can only buy wine by the bottle, no onsite dining facilities or room service, and if you did use it you had to pay a minimum of twenty euros and could only pay by cash or card separately, as it was organised off-site on a main road. The only positive things I can say is that the bathroom was nice, it was close to the centre of Barcelona, and the staff were friendly. Based on my stay, I wouldn't recommend it and I wouldn't stay here again. As a lady travelling alone on business, it really wasn't the best fit for me.

My sister and I stayed at the Eurostars Monumental for 3 nights and had a wonderful experience. It's in a perfect location; we were able to walk to the main attractions, as well as find a few great restaurants to eat at. The staff were wonderful; when we needed a Covid test to return home, they provided us with a place to go and emailed us the receipt. The room was cosy and the view of La Sagrada Familia was a pleasure to wake up to! The breakfasts were tasty and on the final day, we were even given one to take with us to the airport. Everything was kept clean and the Covid protocols were excellent. As medical professionals, we felt confident in the hotel's standards. We highly recommend this hotel and can't wait to return! 5 stars!

Avoid this hotel.

I had an awful experience staying at Eurostars Monumental. The staff are incredibly rude and unhelpful, the customer service is close to non-existent and the front desk do not hesitate to wake you up in the middle of the night; they even called the police on more than one occasion. They are clearly not in the hospitality business, it was more like a hotel in a prison. The rooms were tiny and dirty beyond words. I would not recommend this hotel to anyone. Avoid it if you can.

The location of this hotel is great, being just a few minutes away from the Sagrada Familia and Metro Monumental. Unfortunately, the thin walls allow for a lot of outside noise to disturb your rest. Additionally, the noise from other guests late at night is pretty loud and made it really hard for me to sleep. The breakfast was really limited, so I was left wanting more. In all, I can't really recommend this hotel because it really didn't feel like a 4 star accommodation.

We had a wonderful stay at Eurostars Monumental. The hotel had all the amenities of a Hampton Inn in the US. The beds were very comfortable and the staff was helpful. The only minor flaw was that the AC had been turned off on November 1st, though we visited a couple weeks later during an unusually warm spell, which made the room a bit too hot at night. Nevertheless, we would definitely recommend this hotel.