Arc House Gracia
6.5
2.2K reviews
18 Carrer de Sant Pere Màrtir
, 08012
Barcelona
Spain
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About
Barcelona.org score
6.5/10
Review score
2.2K reviews
Property amenities
Non-smoking rooms
Facilities for disabled guests
Internet services
Express check-in/check-out
Tour desk
Heating
Fax/photocopying
Luggage storage
WiFi
Allergy-free room
Free WiFi
Non-smoking throughout
Air conditioning
Shared kitchen
Lockers
Shared lounge/TV area
Adult only
Daily housekeeping
Board games/puzzles
Wheelchair accessible
Toilet with grab rails
Higher level toilet
Lower bathroom sink
Pub crawls
Walking tours
Key access
Key card access
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers
Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Physical distancing in dining areas
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
First aid kit available
Contactless check-in/check-out
Physical distancing rules followed
All plates, cutlery, glasses and other tableware have been sanitized
Access to health care professionals
Face masks for guests available
Reviews
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I booked a room some time ago. When I paid, I received an email confirming that I had only booked a bunk bed for one person. I wrote to the hotel to query it, but was told that what I had booked was correct. I asked for a 10% refund due to the misleading information I had found on the booking website, but a refund was not offered and no initiative was taken by the hotel. I would not recommend staying here.
I have stayed in a lot of hostels but this was by far the worst one. The toilets were absolutely filthy and the beds didn't seem to have been cleaned in a long time. The staff were also very unfriendly. The only good thing about this place was the location - it was close to the city centre.
We really liked the location of this hotel. It’s in a very earthy bohemian area. The accommodation itself was a decent deal but by no means cheap. We rented a 4-bed room for ourselves. Shared bathroom. Noise was tolerated by staff late into the night which was annoying and the bathrooms were not particularly clean. Basic Breakfast Bat downstairs was a great deal at only €3 per person.
This place was a major letdown. The bedding was grimy, the space was cramped and noisy. Not only were there a few people sleeping in the shared area, but they were there all hours of the night. The whole place was really untidy and grubby. We definitely wouldn't recommend it.
The first impression I got from the Arc House Gracia Hotel in Barcelona was not great. Francis from the Dominican Republic who was manning the front desk was quite dismissive, not even bothering to explain the rules of the hostel or where I could access what; he was far too busy chatting on the phone. I had quite a lot of luggage with me, including two backpacks and a ukulele, but he didn’t even offer to help me with it. The hostel itself was very basic and the cleanliness was far from satisfactory. I only stayed one night there and I’m glad I didn’t stay any longer.