NH Sants Barcelona

My recent stay at a hotel in Barcelona left much to be desired. The overall experience was unpleasant and I would not recommend it to others. I spent 8 nights here, paying a significant amount of money for what turned out to be a terrible experience. The services provided were deplorable. Upon entering the room, there was a distinct smell of mold. The shower head in the bathroom was not functioning, and neither was the air conditioning. We were told that this was how the air in the bathroom was meant to work, but the steam created while taking a bath was unbearable. We called for a technician, but nothing was done about it. For a hotel with a 4-star rating, such issues are unacceptable. Despite reporting the smell problem multiple times, it was only resolved once when a solution was put in the sewer and the room was sprayed with ambient spray. This lack of professionalism was extremely disappointing. To add to that, we noticed that the shower gel provided had been diluted with water. The room we were given was situated at the back, next to the hotel's air conditioning unit. I strongly advise against booking a room in that area as the constant roar of the air conditioning can be heard throughout the day. Not to mention, the sound of our neighbors' movements could be heard from our room as well. Even the breakfast was a letdown. The same food was served every day for 8 days straight and it was not fresh. The service was also poor, with no attention to detail. If you left your table for a moment, your food would be cleared when you returned. Overall, my experience at this hotel left much to be desired and I would not recommend it to anyone.

Breakfast was top-notch at this hotel, conveniently located near the metro and not too far from Camp Nou. Getting to the airport is a breeze with the metro line 9, and getting to the city center is a cinch. Everyone on staff was incredibly friendly and kind, making my holiday with my family all the more enjoyable.

The staff at this hotel were ???! Checking in and out was a breeze and the rooms were spotless. Its location is ??, right near Sants Station, and the beds were super comfy. Please don't change a thing! ?????

Excellent location and service, rooms nice and clean. My room had a great view of the city and was recently updated. The staff was really helpful and attentive and I felt well taken care of. The sleep quality was wonderful, the bed was very comfortable and I had no problem sleeping. The loyalty program upgrade was great, I got a bathrobe, slippers and a welcome gift on arrival, which I thought was a nice touch. I would definitely stay here again.

I had a great stay at NH Sants Barcelona. The room was clean and comfortable and the staff was friendly and professional. The breakfast was delicious with a large variety of options. It was also very conveniently located for getting around Barcelona, as there were metro stations close by and lots of sights within walking distance. I was surprised at the great value for money, considering how well I was looked after. I would definitely stay here again the next time I visit Barcelona.