Grums Hotel & Spa

00 each which was never told to us on booking.

Where to start? We arrived early only to find the door locked and reception closed – we eventually got in after a half-hour wait, only to find hidden fees and a tourist tax. The room had a strong smell of human waste, air conditioning that couldn’t be lower than 18 degrees, and a rock-hard bed with a mosquito that flew in and bit my friend overnight. The room was also dirty and dusty with dirt and dust all over the mirror and TV. Despite the location of this hotel being its attraction, it failed to live up to its 4 star reviews with rude staff, hot rooms and a need for thorough cleaning. The pool was an additional charge of £16.00 per person, which we were never informed about when booking.

This hotel was nothing short of perfect. With an amazing array of amenities, such as complimentary slippers and robe and terrific WiFi, my teenage daughter was particularly delighted. Its central location meant that there was easy access to shopping, boat trips, and metro, as well as to La Ramblas and beyond. The additional bonus of an excellent buffet breakfast, which boasted fresh fruit, cold meats, pastries, and a fry, made for a complete experience. The spa downstairs was a brilliant bonus feature too, and everything was maintained to the highest standard of cleanliness.

The room itself was spacious, modern and well equipped, with very comfortable beds and a large bathroom with a shower over the bath. Cleanliness was excellent, as was the housekeeping service during our stay. We didn't use the Spa facilities but had dinner at the restaurant and it was outstanding. The staff were very friendly and helpful throughout our stay. We will certainly be back at Grums Hotel & Spa in the future.

We stayed at Grums Hotel & Spa for a much needed city break and it did not disappoint. From the moment we arrived, we felt welcomed and looked after. Check in was efficient and the staff were very friendly and accommodating. Our room was ready at 2pm as we had arrived earlier and they had kept our luggage in storage for us. We were even offered a welcome drink voucher which was a lovely surprise. The room was modern, and well equipped, with very comfortable beds and a large bathroom with a shower over the bath. Everything was spotlessly clean and the housekeeping service was excellent. We didn't have time to use the spa facilities, but we did experience their amazing restaurant and the staff did not disappoint. We would highly recommend Grums Hotel & Spa for a city break in Barcelona and we will definitely be going back in the future.

Easy check in process. Kindly and securely looked after our luggage until room was available. Rooms are very clean and modern, the mini fridge was great for stocking up on snacks. Breakfast was amazing, plenty to choose from and staff were very helpful. Only minor dislike was the buffet eggs and sausage were cold not hot, but still satisfied our hunger. The shower was great and hot, lots of towels and a good selection of toiletries, even toothbrushes. Location was spot on, only a 10-15 min walk to the busy rambles area. Would definitely stay again and highly recommend to others. Had a great time but didn't get to use the spa due to time constraints, would have to come back to experience that.

The staff at Grums Hotel & Spa were incredibly friendly and accommodating; they allowed an early check in so my son could take an afternoon nap without issue. The hotel was close to both the cruise terminal and La Ramblas and there was a bakery right next door and a shop nearby. There's also a cafe with tasty tapas a few minutes away and a restaurant just a little further. The room was fine, but since we had our son with us, we were not allowed to use the spa. However, we really appreciated the hospitality that was shown. Unfortunately, during our stay, I lost my wallet in the elevator and after I had already left the hotel. To my surprise, they called me 30 minutes later to let me know they had found it, but sadly I already was on my way to the airport. I asked the staff to destroy all the cards, which they duly did. I'm very thankful for their promptness and attentiveness.