Cotton House Hotel, Autograph Collection
9.1
3.8K reviews
Gran Vía de les Corts Catalanes, 670
, 08010
Barcelona
Spain
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About
Barcelona.org score
9.1/10
Wonderful
3.8K reviews
Property amenities
Parking
Restaurant
Room service
Meeting/banquet facilities
Bar
24-hour front desk
Fitness centre
Terrace
Non-smoking rooms
Babysitting/child services
Laundry
Dry cleaning
Facilities for disabled guests
Breakfast in the room
Ironing service
Internet services
Lift
Safety deposit box
Valet parking
Currency exchange
Massage
Soundproof rooms
Packed lunches
Car hire
Heating
Fax/photocopying
Luggage storage
WiFi
Allergy-free room
Outdoor pool
Free WiFi
Air conditioning
Designated smoking area
Sun terrace
Outdoor pool (all year)
Concierge service
Shuttle service (additional charge)
Trouser press
Daily housekeeping
WiFi available in all areas
Board games/puzzles
Kid meals
Parking garage
Accessible parking
Rooftop pool
Wine/champagne
Fruits
Sun loungers or beach chairs
Outdoor furniture
Massage chair
Fitness
Swimming pool
Shuttle service
Walking tours
Tour or class about local culture
Live music/performance
24-hour security
Key card access
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers
Swimming Pool
Bicycle rental
Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Physical distancing in dining areas
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Cashless payment available
Physical distancing rules followed
Property is cleaned by professional cleaning companies
All plates, cutlery, glasses and other tableware have been sanitized
Guests have the option to cancel any cleaning services for their accommodation during their stay
Delivered food is securely covered
Access to health care professionals
Thermometers for guests provided by property
Face masks for guests available
Reviews
Exclusivity
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it was awesome.
My wife and I have stayed in some very lavish places and this one is definitely up there. We were pleasantly welcomed with champagne and water at the door by Alex. The staff were so friendly and helpful, while the concierge team were exceptional. The restaurant is something to marvel at. Because of our status we were upgraded to a bigger room (which was still quite small, unfortunately). The view and room itself was very comfortable, and we were presented with champagne and chocolates to mark our anniversary - very sweet indeed. The patio seating for the restaurant is lovely, and when we arrived exhausted from Madrid, the tapas was really lovely. There isn't one space within the hotel which isn't incredibly inviting. You can often find people sitting in the cosy lobby for a chat. The only slight snag we encountered was when we asked the hotel to arrange a cab to take us to the port. The bellman said it would be no more than $20, but it was actually $55. It would have been better if the hotel had an established car service or group of cabs they could trust. Other than that, we cannot say enough great things about this place - it was truly amazing.
Rooms are nice, and the hotel is a beautiful building.
We stayed at this hotel before our cruise. It's in a prime spot for sightseeing and shopping, with everything within 20-40 minutes on foot. The staff were friendly and courteous, with special mention going to Reyes for handling our luggage, and Martha and Jill in reception - they were always friendly and welcoming. The rooms are pleasant and the building is absolutely stunning.
Sad to say
This hotel had a lot of potential, but it was lacking 5 Star features. Breakfast in the garden was great, but it was understaffed and the head waiter seemed to be doing all the jobs. It was unusual to not have a bidet in a small toilet area, and the tub/shower area was slippery as there were no non-skid mats. The water in the sink also didn't drain out, making it difficult to wash hands or brush teeth.
The real highlight of this hotel was the bellman, Alex. He always had a smile on his face and thought ahead to anticipate our needs - even going as far as handing us umbrellas in light rains. It was a shame when he had days off, especially on our departure. Sadly though, when our taxi arrived to take us to the airport, the bellman on duty hadn't checked the baggage tags before loading. We ended up turning back to the hotel only to find out the bag they thought was ours was not. This added expense and time to the journey.
We had used a large amount of Bonvoy points for this stay in expectation of a 5 Star experience, but unfortunately that didn't happen - we could have saved half the points and stayed elsewhere.
The staff at this hotel made our week-long stay in Barcelona a ? wonderful ? experience. Service by people like Reyes was exceptional! The food in the restaurant was ? delicious ?. We were able to walk to a lot of the sights we wanted to take in. Our stay was great ⭐️⭐️⭐️⭐️⭐️ -- thank you to the staff!
This hotel has earned its place as Barcelona's #1 spot. From the champagne check-in to the attentive staff, everything was exceptional. The location couldn't be better, and their attention to detail was outstanding.