Arc La Rambla

I had a wonderful experience staying at the ? in the heart of the city. The receptionists were incredibly friendly and helpful, ? me from the moment I arrived. The room was comfortable and well-appointed, providing a cozy ? after a day of exploring the vibrant city. I particularly enjoyed the beautiful ? of La Rambla from my room. The ? attention to cleanliness and hygiene was evident, which gave me peace of mind ?. Overall, it exceeded my expectations and contributed to a memorable and enjoyable ? to the city. I would definitely ? this ? to anyone looking for a great place to stay in Barcelona.

I had an incredible stay at Arc La Rambla Hotel on my 4-day trip to Barcelona with a friend. The hotel was absolutely perfect in every way, and I highly recommend it to anyone visiting the city. The room was very comfortable and the hotel facilities were amazing - plus, getting around was easy peasy. I would like to give a special shout-out to Sonia and Hussein at reception for being so hospitable and friendly. I'll be sure to book here again the next time I'm in Barcelona.

Poor customer service.

I booked at the Arc La Rambla Hotel in Barcelona through an online booking service; however, I made a mistake in my booking. I checked reviews before completing the transaction, but didn't realize that the date had been altered. As soon as I clicked "confirm," I noticed the error and attempted to contact the hotel, requesting that they credit the amount against the correct dates. Unfortunately, they weren't willing to do so, and refused to provide a refund. Needless to say, their customer service was unsatisfactory.

This was our third stay at ths hote. And wow, the services and facilities have really gone downhill over the past 14 months. When we arrived at the accomodation we decided to downgrade our room from a Jr Suite to one with a balcony. But they refused to reduce the rate for the new room "because you reserved the Jr Suite". When I broached the subject with the front desk, Senia was incredibly rude and didn't want to listen to me. When I asked her her name, she actually took her name badge off (which was fastened from insde her blosue) and said she coudln't help us. Plus, after two nights, the room never cooled down. We ended up sleeping with no blankets and sweating all night. It's really too bad, we won't be back.

This hotel had it all. It was right next to a metro station and not too far from the cruise terminal. We arrived at 10:45 and they had a room ready, so they kindly rearranged rooms to let us check-in right away. The room was fully equipped with a free, safe room for our belongings. Despite the hotel's location, we never once heard outside noise. However, what really made this hotel stand out was the staff. Every time we had a question, the staff was always friendly and helpful. For example, we got extra pillows, glasses for our drinks, and they even gave us a polystyrene ice bucket to keep our drinks cool. The room key worked with our phones, but they were quick to give us a new key if needed. Most importantly, we felt incredibly safe at this hotel.