Hotel Indigo Barcelona - Plaza Catalunya 4Sup, an IHG Hotel

My recent stay at Hotel Indigo Barcelona - Plaza Catalunya, an IHG Hotel, was not entirely satisfactory due to some challenges with the customer service. Despite being in the King Premium Pool View category for 4 nights, our room was assigned to a group with a corporate meeting in town, which led to a rather noisy and uncomfortable experience. Although I had requested a quiet room due to being a light sleeper, we were given room 219 which was on the main road and constantly plagued by honking and motor noises.

The next day, I requested to switch to a quieter room and also inquired about why our request for a peaceful room had been disregarded, especially since we had booked a room by the pool. However, I was informed that it was only a request and subject to availability. Our night was restless and fraught with discomfort, as the room was also unbearably hot and we couldn't even open the door to the balcony due to the nonstop traffic.

However, the staff member Valentina was extremely helpful and managed to switch our room to one at the back by the pool. The next morning, we went out for a short while but were left exhausted from the previous night's experience. Unfortunately, our stay did not improve as in the evening from 8 pm to midnight, the hotel staff were constantly moving carts and talking loudly near the patio. This further added to our disappointment and our overall guest experience was not up to par.

I hope that in the future, the hotel staff will receive proper training in customer service and basic hospitality, as this is crucial to creating a comfortable and empathetic environment for guests. Despite our initial challenges, we remain hopeful that our experience will improve in the remaining days of our stay.

During our weekend getaway in Barcelona, we unfortunately chose to stay at a certain hotel. The initial night, we were allocated a room with no functioning heater and despite seeking assistance from the staff, the issue remained unresolved. In addition to this inconvenience, the washbasin was covered in mold and the shower screen was broken, causing water to spill all over the floor. We had to request a room change the next day and while most of the staff were accommodating, one member had a rude and condescending demeanor. For a supposed 4-star hotel, this level of customer service was definitely not up to par. Needless to say, we will not be revisiting this hotel in the future.

Looking back, I should have recognized the warning signs during check-in. Another guest was understandably disappointed to learn that the pool was closed, despite booking the hotel specifically for it. The response from the staff was polite but apathetic, citing the end of summer. This interaction set the tone for our stay - the employees may be courteous, but they lack genuine care for their roles. For instance, when we opted to stay in for the evening, we were told the restaurant was open. However, upon arrival, we discovered it was just the bar, unattended, and the only available food was from the room service menu. Even the lone patron informed us that the staff member had been gone for quite some time. After a frustrating half hour of trying to place an order with unresponsive receptionists, we were greeted by a visibly overwhelmed waiter who took our order again before disappearing to prepare our drinks. We should have left then, but exhaustion overtook us. Eventually, we received a plate of unappetizing, poorly heated lasagna and Iberico Secreto. When we voiced our dissatisfaction to the waiter and receptionist, they assured us we wouldn't be charged and offered us a different dish on the house. We declined, instead requesting to speak with a manager about the organization of the hotel. The receptionist urged us to email our complaints, but we insisted on a direct response and left for dinner at a nearby tapas restaurant. This entire situation could have been avoided if any staff member had paid even the slightest attention and informed us of the lengthy wait and pre-cooked food. However, management never reached out to address our concerns, though they did deliver a fruit plate and bottle of cava to our room - a feeble attempt at appeasement. A third example of the lackadaisical "just doing my job" attitude was evident during breakfast, where all the hot food was already cold by 8AM, and the employees seemed indifferent. While the staff may be well-trained, it's clear that the management fosters a disinterested atmosphere. I would strongly advise against staying at this hotel as these issues are unlikely to be resolved anytime soon.

As with many travelers, our typical hotel experiences are usually fine and uneventful, and we rarely feel the need to write a review. However, our recent stay at a hotel in Barcelona was truly terrible and left us feeling deeply disappointed. It's unfortunate that our previous, wonderful experience in Bangkok only highlighted the stark contrast to our stay at this particular hotel. In fact, we feel compelled to warn fellow travelers to avoid this establishment at all costs.

As loyal members of a hotel rewards program, we have stayed at various locations within the group and have consistently had positive experiences - comfortable rooms, welcoming staff, and overall satisfaction. However, this was not the case at this particular hotel. The front desk staff were rude and unprofessional, displaying hostile behavior and making us feel like unwelcome guests. We were shocked to witness similar treatment of other customers during our stay.

To make matters worse, we did not receive the room we had reserved and it was quite noisy, with no assistance from the staff. Despite paying a high price of 300 euros per night, we felt completely unwelcome and uncomfortable. In truth, there were much better options available in Barcelona.

On top of everything, the air conditioning was not functioning properly, making our stay even more uncomfortable during the hot summer days. Sadly, our negative experience at this hotel has overshadowed our memories of the beautiful city of Barcelona. It's truly disappointing that this hotel within the IHG group failed so miserably, leaving us with a sense of distrust towards the brand. We hope that others can avoid such a disappointing experience.

The hotel's location was ideal and our stay was nothing short of calm and rejuvenating. The staff were exceptional and I would definitely recommend this hotel for anyone planning a city trip. The peaceful ambiance impressed both my friend and I, and we were particularly impressed by its central location in Barcelona.